Troubleshooting

Troubleshoot OpenAI error messages and find the solution

Error:

Quota exceeded

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Cause:

You have run out of credits or hit your maximum monthly spend.

Solution:

Buy more credits↗ or learn how to increase your limits↗.

Error:

Rate limit reached

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Cause:

You are sending requests too quickly.

Solution:

Pace your requests. Read the Rate limit guide↗.

Error:

Model unavailable

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Cause:

The model you are tring to use does not exist or you do not have access to it.

Solution:

Make sure your are on Tier 1 or higher, as Free plan only allows GPT-3.5 Turbo model. To upgrade your OpenAI account buy at least $5 of credits in Billing↗.

Error:

API key error

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Cause:

The requesting API key is not correct.

Solution:

Ensure the API key used is correct, or generate a new one↗.

Error:

Country not supported

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Cause:

You are accessing the API from an unsupported country, region, or territory.

Solution:

Please see this page↗ for more information.

Error:

Server error

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Cause:

The server had an error while processing your request.

Solution:

Retry your request after a brief wait and contact us if the issue persists. Check the status page↗.

Error:

Input too large

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Cause:

Request too large for used model on tokens per minute (TPM).

Solution:

The input or output tokens must be reduced in order to run successfully. Visit Rate limits↗ to learn more.

Error:

Billing not active

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Cause:

Your account is not active.

Solution:

Check your billing details in Billing↗.

Error:

Incorrect Base URL

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Cause:

You use custom Base URL which is incorrect.

Solution:

Use valid URL as a Base URL.

Error:

Server overloaded

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Cause:

Our servers are experiencing high traffic.

Solution:

Please retry your requests after a brief wait.

See OpenAI Error codes↗